This insurance will disappoint you like a ****.

Hi there,

I am writing to express my deep dissatisfaction with the service I have received from Momentum regarding my disability cover. It appears that there has been a misunderstanding, as I never approached Momentum for income protection; it was specifically for my disability cover.

To my dismay, it seems that the facts and documents I provided have been used to suit your needs, causing significant delays and unnecessary stress. I entrusted Momentum to provide me with reliable support during challenging times, only to be met with incompetence and a lack of understanding.

Furthermore, relying on the assurance of having a policy in place to assist me, I find myself without medical aid coverage, with my next psychiatric appointment already scheduled for 28/11/23. The psychiatrist is not gona see me for free on that date and will ask for R4000 for any letter on top of consultation fees and medications having no medical aid. Instead of receiving the assistance I anticipated, I am being asked to provide additional documents at a considerable expense when I am unemployed. This is not a joke I would not sit at home and do absolutely nothing willingly.

I add submitted 3 months bank statements to my kids school and other documents in order to help me with payments arrangement and bursaries for next year. Iam from the police station to write an affidavit. Who will have his kids in curro schools and decide to sit at home and wait for momentum mercies. This is ridiculous.

The lack of professionalism and empathy displayed by Momentum throughout this process is disheartening. It is essential for people to know about the operational shortcomings of companies like yours, and I am considering sharing my experience on social media platforms such as Hellopeter.

As a medical professional, I am well aware of the challenges faced by doctors and the demands placed upon them. I have personally experienced the pressures associated with working long hours and managing multiple responsibilities. I have worked for close to 15 years in Urology. The last 3 years have been hard for me. You guys are heartless. I have endured poor sleeping patterns due to PTSD resulting from an armed ******* in March 2021. Despite this, I returned to work just 10 days after COVID-19 isolation, demonstrating my dedication and passion for my profession.

The income protection policy offered by Momentum falls short of providing adequate coverage for my medical expenses, making it difficult to see the value in having such a policy at all. It is disheartening to feel as though I am begging for what I believe is rightfully owed to me.

In light of these issues, I feel compelled to expose the shortcomings of Momentum's service. People should stay away and I do not know if my case has been discriminated.

My God will see me through. Keep your money to yourself but I will make sure no one else is a victim of this ****. Why made me pay all these years disability cover if you don't understand what it is. And using employers kindness to assist as one reason to play your games.