Think twice it sounds nice

I have a life cover with momentum and I have asked for them to cession over my policy to absa bank. It is one of absa requirements in order for the bond attorney to proceed with finalizing their file. It's been 3 months with email response from them. At first it was the attorneys and momentum until the attorney called me and ask me to get them to cession over this policy. I had get one of there field agent to intervene, but still nothing come of it. They then send me a momentum cession form to complete, which I did but still this was not correct. You are a first time home buyer and no attorney and real estate agent helps you, where do you start by getting a bank stamp plus PO box address documents of absa saying you are purchasing a home. I have never struggled so much with a company. I have send emails, complaint on their website, spoke to team leaders, but still nothing, This is bad, bad client service from a insurance provider There is no telephone communication from them which leaves you in the dark Think twice before joining them