Think twice about investing with Momentum

In an attempt to have my fathers matured retirement annuity withdrawn, Momentum has done everything in its power to make it impossible for myself and my father to withdraw the money without all the relevant documents (due to not residing in the SA for twenty years), proof of bank account was supp**** but then Momentum will move the goalposts, then the incorrect or outdated form was supp****. The RA matured in 2015, we began the process of withdrawal in September 2019, almost two years later we are still struggling. With Covid, we are unable to attend to the issue in person as everyone at Momentum is working from home and my father is unable to travel to the country (proof of Kenyan airlines travel voucher supp****).