Think I need a refund

<p>In July last year we joined Momentum after being with Discovery for many years. We also joined Multiply and took our 3 gym contracts with Virgin Active - one of them for my husband. In November my husband had to have a neck fusion and was advised by neurosurgeon to not do anything sportswise, heavy lifting etc for 3 months and no strenuous activity for 9 months. In January we moved to Jhb, so we had to change our gym memberships to new gyms in our area. On a phone call to Momentum around the 12th of January I called to do the change, and then when the service agent told me the new gym installments, I spoke about my hsuband, stating that it seemed unfair that my husband had to pay for gym membership when he couldnt do anything because of the op. I asked if something could be done.... so I was told to send proof of the op!!</p> <p>I couldnt believe it - i mean why must I send proof of the op if they paid for it??</p> <p>Anyway - our broker did on the 13th jan and we heard nothing more.</p> <p>i never thought that cancelling virgin active membership could have been an option until today.</p> <p>It has been painful paying every month R560 for nothing. </p> <p>My husband is still recovering and cant do proper excersise or sport or anything.......... so i thought lets see what the costs would be in cancelling the virgin active membership.</p> <p>So I sent message through this morning..... and lo and behold we can and have cancelled the membership for my husband with no costs incurred. Thats absolutely incredible!!!!!!!! </p> <p>But if this was possible, why couldnt the agent who I spoke to in January have told me this. We could have saved almost R3600 in gym fees!!!!!!!!!!!!!??????????????????</p> <p>So I really think Momentum... you owe me a refund!!!!!</p>