MOMENTUM
<p>So my provident fund needs to be paid out, and people at my company who had put in the confirmation of provident fund pay out after mine went in already received their funds and I have not!!! People have told me as it is a larger amount than the others it takes time. I have called momentum 3 times and the calls were recorded on my side and I was promised the funds would be transferred in this week but nothing yet again!!! I get a call from momentum stating that SARS would be deducting additional funds from my provident fund which by the way seems fishy as SARS has no right to deduct any funds besides the tax of the provident fund from the money being paid out to me. Should I need to pay SARS this should come from my bank account not from my provident fund as I did not consent to them deducting additional funds or "arrears" amounts....So now I wait with no word from momentum.... Really pathetic service if you have a company do not go with momentum for a provident fund set up for your employees as I know of a few people who have not received theirs funds simply due to the fact that SARS is working with momentum to ***** our money and the sum is over 20000, like that's not even a lot of money.</p>
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
Dear Melissa,
The ID number provided is incorrect - there are too many digits. I am unable to trace your provident fund on your surname. Please can you provide me with your Momentum reference number so that I can refer your query to the correct department?
I have tried to phone you, but you mobile reverts to voice mail. I will try and call you again later in the morning.
Regards,
N D'Arch
Dear Melissa,
The ID number provided is incorrect - there are too many digits. I am unable to trace your provident fund on your surname. Please can you provide me with your Momentum reference number so that I can refer your query to the correct department?
I have tried to phone you, but you mobile reverts to voice mail. I will try and call you again later in the morning.
Regards,
N D'Arch
Dear Melissa,
hank you for the information. This is a dispute that our Employee benefits department has to resolve. I respond on disputes relating to Momentum Retail - I don't have access to the employee benefits systems and am unable to assist further. I have referred your postings to a service manager in the Employee Benefits department for the query to be escalated.
I have received feedback that an agent from the team will contact you in due course.
Kind regards,
N D'Arch
Dear Melissa,
hank you for the information. This is a dispute that our Employee benefits department has to resolve. I respond on disputes relating to Momentum Retail - I don't have access to the employee benefits systems and am unable to assist further. I have referred your postings to a service manager in the Employee Benefits department for the query to be escalated.
I have received feedback that an agent from the team will contact you in due course.
Kind regards,
N D'Arch
Dear Melissa,
Our escalated manager in in Cape Town today, and has asked me to provide feedback to you on her behalf.
The claim was received by FundsAtWork on 9 April 2018. In terms of our normal business process, Funds@Work have turnaround time of 26 working days - the processing of your claim is thus well within our turn around times.
We did apply for the tax directive, and in addition to the Tax directive received an IT88 from SARS instructing Momentum to deduct additional Tax. Unfortunately, it is not at Momentum's discretion to disregard the IT88 received - this is a legally enforceable order and we are compelled to deduct this additional tax from your Provident Fund lump sum.
Our claims department confirmed that the the claim is now at payment stage and should be paid out within 3 days.
Kind regards,
N D'Arch
Dear Melissa,
Our escalated manager in in Cape Town today, and has asked me to provide feedback to you on her behalf.
The claim was received by FundsAtWork on 9 April 2018. In terms of our normal business process, Funds@Work have turnaround time of 26 working days - the processing of your claim is thus well within our turn around times.
We did apply for the tax directive, and in addition to the Tax directive received an IT88 from SARS instructing Momentum to deduct additional Tax. Unfortunately, it is not at Momentum's discretion to disregard the IT88 received - this is a legally enforceable order and we are compelled to deduct this additional tax from your Provident Fund lump sum.
Our claims department confirmed that the the claim is now at payment stage and should be paid out within 3 days.
Kind regards,
N D'Arch