1 reviews | Active since Mar 2013
They wont stop debiting my account
I notified Momentum 2 months ago that i wish to cancel my RA with them and despite being told by my broker from Quattro that this is "no problem" i still continue to get debited 2 months later.
Your posting has been duly noted. I can assure you that the matter will receive urgent attention and you will be contacted shortly.
Please accept our apologies for the frustration and inconvenience that this situation has created for you.
Regards
Floraine van Buuren
Your posting has been duly noted. I can assure you that the matter will receive urgent attention and you will be contacted shortly.
Please accept our apologies for the frustration and inconvenience that this situation has created for you.
Regards
Floraine van Buuren
Once again, please accept our sincere apologies for the inconvenience and frustration caused.
We have received confirmation that you were contacted and that the policy will be made paid up in order to cancel all future debit orders.
Kind regards
Natasha
Once again, please accept our sincere apologies for the inconvenience and frustration caused.
We have received confirmation that you were contacted and that the policy will be made paid up in order to cancel all future debit orders.
Kind regards
Natasha
Dear Hylton
I can assure you that this is not what was meant in my email and I apologise once again.
From the onset, I would like to confirm that we appreciate the valuable time invested by you, to voice your concerns in respect of this sensitive matter. I fully agree that the instruction should have been carried out in September when your request was initially sent to us. This did not happen and I personally apologise for the frustration, inconvenienced and distress caused by Momentum.
Excellent service to our clients should not be just a statement, it should be the norm. Unfortunately when there is manual intervention, these outcomes are not always obtained.
I would like to assure you that the matter will be addressed internally and corrective action will be implemented to ensure that the disappointing level of service provided is not repeated.
Kind regards
Natasha
Dear Hylton
I can assure you that this is not what was meant in my email and I apologise once again.
From the onset, I would like to confirm that we appreciate the valuable time invested by you, to voice your concerns in respect of this sensitive matter. I fully agree that the instruction should have been carried out in September when your request was initially sent to us. This did not happen and I personally apologise for the frustration, inconvenienced and distress caused by Momentum.
Excellent service to our clients should not be just a statement, it should be the norm. Unfortunately when there is manual intervention, these outcomes are not always obtained.
I would like to assure you that the matter will be addressed internally and corrective action will be implemented to ensure that the disappointing level of service provided is not repeated.
Kind regards
Natasha