They want aftercare info - not applicable to claim

I have an income protector policy for more than 2 years. July 2015 I enquired about start date, it only started on day 31. I tried to changed it to day 1 and Momentum denied my application. On December 7th I had a spinal fusion. 11 January 2016 I submitted my claim to my broker and on January 22nd I received an email requiring the following- An up to date medical report from your treating specialist that confirms: - Your full diagnosis; - your treatment plan; - your response to treatment; - your long term prognosis. - All relevant diagnostic tests that confirm your diagnosis. I submitted the MRI report and dr Tatumir - Specialist report. Sick notes after the operation. The specialist keeps track of recovery but can not give specifics to one person? The phisio see you in hospital and give you a booklet with exercise. It is up to yourself to do this and look after your back. What does all of this have to do with my claim. I had a problem. I was operated on. The specialist would not put his reputation in line if there was no problem. Now I do not get a response from them Please I have no income because I am a contractor and was not payed for this time.