MK
Mathumahole K
1 reviews | Active since Dec 2012
05 Jul 2024, 16:06
They **** their members
I have had a thacsa policy with momentum since 1st of June 2016, it has been 8 years now and they are failing to update my details on the policy when trying to register with my ID number is says member is not registered but I do have a membership number with them. My employer has logged numerous applications to try and rectify this to no avail I would not recommend...
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
08 Jul 2024, 08:32Thank you for bringing your concerns to our attention.
The matter has been escalated to the Fund manager for assistance.
Kind regards
NH
The matter has been escalated to the Fund manager for assistance.
Kind regards
NH
Momentum (SA)'s reply08 Jul 2024, 08:32
Official
Thank you for bringing your concerns to our attention.
The matter has been escalated to the Fund manager for assistance.
Kind regards
NH
The matter has been escalated to the Fund manager for assistance.
Kind regards
NH
MK
Mathumahole K's updateReviewer Update
09 Jul 2024, 09:09Good day,
In with the escalation problem considering duration of which it has been outstanding what would be the expected turn around time?
In with the escalation problem considering duration of which it has been outstanding what would be the expected turn around time?
MK
Mathumahole K's update09 Jul 2024, 09:09
Reviewer Update
Good day,
In with the escalation problem considering duration of which it has been outstanding what would be the expected turn around time?
In with the escalation problem considering duration of which it has been outstanding what would be the expected turn around time?
Momentum (SA)'s replyOfficial
09 Jul 2024, 14:05Good day
We have again referred to posting to the fund manager in order to provide feedback.
We have again referred to posting to the fund manager in order to provide feedback.
Momentum (SA)'s reply09 Jul 2024, 14:05
Official
Good day
We have again referred to posting to the fund manager in order to provide feedback.
We have again referred to posting to the fund manager in order to provide feedback.
MK
Mathumahole K's updateReviewer Update
11 Jul 2024, 15:38Hello,
Thank you so much for referring to posting to the fund manager [in order] to provide feedback, so you will not even be able to advise on the average response period for the fund manager.
Thank you so much for referring to posting to the fund manager [in order] to provide feedback, so you will not even be able to advise on the average response period for the fund manager.
MK
Mathumahole K's update11 Jul 2024, 15:38
Reviewer Update
Hello,
Thank you so much for referring to posting to the fund manager [in order] to provide feedback, so you will not even be able to advise on the average response period for the fund manager.
Thank you so much for referring to posting to the fund manager [in order] to provide feedback, so you will not even be able to advise on the average response period for the fund manager.
Momentum (SA)'s replyOfficial
11 Jul 2024, 16:35Good day
Unfortunately not as this is a different division and i am not certain what their turn around times are. We have referred your message again and ask them to assist you.
Unfortunately not as this is a different division and i am not certain what their turn around times are. We have referred your message again and ask them to assist you.
Momentum (SA)'s reply11 Jul 2024, 16:35
Official
Good day
Unfortunately not as this is a different division and i am not certain what their turn around times are. We have referred your message again and ask them to assist you.
Unfortunately not as this is a different division and i am not certain what their turn around times are. We have referred your message again and ask them to assist you.