They don't know how to communicate or explain any of the process

They don't know how to communicate or explain any of the process. I have been on Auto Response for i dont know how long. After everything was finalized the only thing they have to do is send money to Standard Bank and send proof of payment, that's it. They said they'll send it last of last week Wednesday which they never did. Everytime I send an email I go to auto response. I am very frustrated and tired, I am raising a toddler for God's sake