They don't give a damn about customers especially those that REALLY need assistance.

Firstly, if I could give zero stars that would be a compliment. My wife and I are migrating and as a result I have pulled my pension fund as we require it to finance part of the migration. I've been dealing with First and at momentum since resigning more than 6 weeks ago because I've had problems with momentum's customer services before. It seems my expectations were very well founded. The transaction to deposit my funds into my savings account has been "rejected" and eversince it has been a nightmare to deal with these people. They don't respond to email, when they do, they don't answer questions or answers are vague and also blatantly lie to their management about having contacted us. I am stuck abroad and cannot honor my commitments on the time lines that was based on their promises, not to mention I am also running into liquidity issues. They are fully aware of my situation as it has been commucated clearly. The only line that I get out of these people is "it has been processed". They are quick to take your money but when it comes to customer services, they redefine the term "incompetence". So now I will most likely sit stranded in a foreign country for the whole weekend or until God knows when without funds that was supposed to have been paid out on Monday. They don't give one damn about their customers and if it were up to me, people would be losing their jobs over this. Their lack of service and communication is staggering and unacceptable in every conceivable way. I just want to say thank you FirstRand at Momentum for the piece of mind to know that you go above and beyond for your customers, who you know really need your assistance. The only thing that you haven't done yet, when you see a drowning customer, is push my head under the water. Good thing my life insurance is with another company, because if I were to die at least my wife would not have to suffer your brilliant service in the futile attempt to have it paid out.