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Theuns T

1 reviews | Active since Jan 2021

19 Jan 2021, 15:18

Theuns du Toit

I have retired on 1 January 2021 and invested two thirds of my money and has instructed Momentum to pay the rest of the amount into my bank acvount. I was told last week that the money will be paid to me by the end of this week. Checked this morning only to be told that they must still get a tax clearance certificate and cannot confirm when the money will be paid to me

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Replies (6)
Momentum (SA)
Momentum (SA)'s reply19 Jan 2021, 15:28
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.

Kindly respond to our e-mail and provide us with the necessary information. On receipt we will investigate the matter and provide you with feedback.

Kind regards
CK
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Theuns T's update20 Jan 2021, 06:51
Reviewer Update
I have rep**** to Momentum's request and provided them with the details they need. They have now referred my matter to the right department. Very impressed and happy with their quick reply.
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Theuns T's update21 Jan 2021, 15:38
Reviewer Update
Ok now I cannot believe the shocking no care service from Momentum. 48 hours after I have posted my complaint and more than six calls to them nobody has contacted me. What do I do now. I was good enough to contribute to their fund and now that they must pay me...just silence and different answers to my questions
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Theuns T's update21 Jan 2021, 16:17
Reviewer Update
Just received a call from a very very nice and understanding lady. She gave me the telephone number and email of the Manager of my fund. His number stays ingaged. I am stressed out and are having heart pulsations right now as I am getting no help from Momentum.
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Theuns T's update21 Jan 2021, 17:31
Reviewer Update
Things are now happening fast. I have been contacted by Victor from Momentum and has already phoned me three times and explained to me what was wrong. They are waiting for more info from my broker and Victor has already made contact with me. My faith in Momentum is restored and they definitely care about their customers. I am going to have a moerse lekker night tonight. All the consultants have been very nice and it seems like that most of them are working from home because of this terrible covid. Victor you are a true gentleman and good ambassador for Momentum
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Theuns T's update21 Jan 2021, 17:33
Reviewer Update
Sorry should be: Victor has already made contact with my broker