1 reviews | Active since Mar 2021
Their customer service sucks
Their customer service sucks. I have a query with them that I logged on April 14. The query was escalated two days later. After almost 2 months of investigation they didn’t even have the decency to give me a courtesy call for feedback. They just sent this email [file=15971_1eaa59678c8e9f653ce92b896c7151a2__https://s3-eu-west-1.amazonaws.com/pslbs/lhc-files/30fb-user-files/a71f1eee0fb3105bb8a34383c0195e59.jpeg?X-Amz-Content-Sha256=UNSIGNED-PAYLOADandX-Amz-Algorithm=AWS4-HMAC-SHA256andX-Amz-Credential=AKIA5DGWZC5MLFWEG3MCpercent2F***6percent2Feu-west-1percent2Fs3percent2Faws4_requestandX-Amz-Date=***6T183646ZandX-Amz-SignedHeaders=hostandX-Amz-Expires=1200andX-Amz-Signature=25a3ce96d9b58285d75d740113e359784ec2fe0ef5ff***a35bb31fceff9 link=http://hellopeter.kobliat.com/dialog/download/15971]
Thank you for bringing your concerns to our attention. We have different departments within Momentum and in order to assist you can you please provide us with a policy number or alternatively if this is an employee benefits enquiry, the company name which you work for. This will ensure that the matter is referred to the correct department for assistance.
Kind regards
NH
Thank you for bringing your concerns to our attention. We have different departments within Momentum and in order to assist you can you please provide us with a policy number or alternatively if this is an employee benefits enquiry, the company name which you work for. This will ensure that the matter is referred to the correct department for assistance.
Kind regards
NH
Please do email the Multiply escalations team directly should you require any further feedback.
Thank you.
Please do email the Multiply escalations team directly should you require any further feedback.
Thank you.