kB
kathleen B

1 reviews | Active since Apr 2015

15 Jan 2019, 08:38

Theft

In your advertising you say I am a "valued" client-what a lie. You have chosen to ***** from me ...under the pretext of actuarial reassessment of my life policy - a 46% premium increase... that's theft. All your policy holders need to take a look at what you don't offer - honesty. I have been supporting your company for more that 18years...thanks for "valuing" me. You advised me that I would receive a saving due a benefit ceasing on my contract due to my age. Then when the time comes - you renege on this and when I query - you advise me an "actuarial reassessment" has been done...and how odd - this increase amount is exactly the amount that I was supposed to save....I am not stupid - please don't treat us like we are. SHAME on you Momentum. I want ALL my money back I have paid you as well as interest over the last 18+years - then we can call it quits. Sis.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply15 Jan 2019, 09:51
Official
Thank you for taking the time to inform us of your concerns. We are busy investigating the information provided to you previously and will provide you with feedback soon. 

Kind regards
Charmaine Klopper
Momentum (SA)
Momentum (SA)'s reply15 Jan 2019, 16:29
Official
Our investigation has been finalised and detail feedback provided via e-mail. 

Kind regards
Charmaine Klopper