1 reviews | Active since Mar 2020
The worst service ever!!!
Extremely Frustrated and Disappointed with Two-Pot Savings Account Withdrawal Process
I am writing this complaint out of sheer frustration and disappointment regarding the handling of my two-pot savings account withdrawal request. To date, I have not been contacted, updated, or assisted in any meaningful way regarding my application. The silence and lack of communication are absolutely appalling.
I trusted that this process would be handled with professionalism and urgency, especially considering that this is my money, and the service provider has a duty to facilitate access to it within reasonable timeframes. Instead, what I have experienced is complete disregard for my time, patience, and dignity.
I am beyond disappointed. The way this situation has been handled is something I cannot even fully put into words. It is disheartening to feel so powerless and ignored. I expected much better, and I am appalled at the lack of accountability and transparency in this matter.
Below are my details for reference:
Full Name: Pamela N Mqungwana
Account Number: ***
I demand urgent feedback and a resolution to my query. This has dragged on for far too long, and it is unacceptable.
Kind regards, Pamela Mqungwana
Thank you for bringing your concern to our attention.
In order to make sure that we refer the matter to the correct department for assistance, can you kindly provide us with your full identity number please.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for bringing your concern to our attention.
In order to make sure that we refer the matter to the correct department for assistance, can you kindly provide us with your full identity number please.
You may add this information under a private reply.
Thank you
Kind regards
NH
I have referred your posting to the fund manager for feedback on their turn around times.
Kind regards
NH
I have referred your posting to the fund manager for feedback on their turn around times.
Kind regards
NH
On 27 March 2025, I received a response from Katleho Khunou asking me to refer to an attachment, but no attachment was included in the email. Since then, I have received no further updates or clarity despite multiple follow-ups on my part.
I lodged an official complaint regarding this issue yesterday (10 April 2025), but I have not received any response or acknowledgment to date. This continued silence is unacceptable and shows a complete disregard for customer concerns.
Here are my details for reference:
Name: Pamela Nombongo Mqungwana
ID Number: ***
Account Number: ***
I kindly request immediate assistance in resolving this matter.
On 27 March 2025, I received a response from Katleho Khunou asking me to refer to an attachment, but no attachment was included in the email. Since then, I have received no further updates or clarity despite multiple follow-ups on my part.
I lodged an official complaint regarding this issue yesterday (10 April 2025), but I have not received any response or acknowledgment to date. This continued silence is unacceptable and shows a complete disregard for customer concerns.
Here are my details for reference:
Name: Pamela Nombongo Mqungwana
ID Number: ***
Account Number: ***
I kindly request immediate assistance in resolving this matter.
We have referred your feedback to the fund manager again for assistance.
Kind regards
NH
We have referred your feedback to the fund manager again for assistance.
Kind regards
NH