The worst customer service ever!

I have to say I have never met an insurance company which is so understaff where the staff you speak to give you so much conflicting answers. I have a Thacsa claim from Momentum and I was told at first that as soon as they get my documents the faster the process can go. They have explain the process to me and refer to the time it would take. They use an external company to do the paperwork for them with the name of extreme and I have to say they are efficient in the work they do and delivered as promised. Within 2 days they have send the paperwork to momentum and this is where I realised something is wrong. The staff at momentum try to be friendly and helpful but after they have received my paperwork it took them 7 days to scan it onto their system and which one consultant told me that they are under staff and only have 3 people doing the scanning of documents. After they have done the scanning I asked the consultant what are the steps following the scanning process and then she told me that they are busy verifying my banking details. I called today again to find out if everything is ok with my paperwork and if they need anything but the consultant I spoke to which name is Bianca said to me that my application haven't been touch and it will take up to 6 weeks for the claim to go through which means they will only start the process as soon as someone get a chance to get to your paperwork. This is what we call in a company of bad management and companies trying to cut expenses on staff or shall we take companies out of the equation and say management trying to make more money for themselves instead of employing staff to deal with a high demand of customers.

I have to say if anyone is thinking about taking out a policy or retirement plan with momentum you are in for a big surprise when you get to old age and needing the money. I am with Liberty Life and have a retirement and investment policies with them and I have to say they are effectively the best in getting the job done in the least amount of time.

By far it is the worst insurance company I have come across and the most ******** company by far.