The worst

I submitted my retirement claim on September 7, 2024, and as of November 13, I have received no feedback or updates on the status of my claim. I have had to proactively follow up, as the person assigned to my case never contacted me, even after being allocated to my case a month later. Each time I call, I am told the person handling my case is unavailable or, in one instance, on lunch at 11:00 AM. According to your policy, claim processing should take six weeks, but that timeframe has now been exceeded. I would greatly appreciate a clearer communication process and a dedicated point of contact who keeps me informed on my claim’s progress.