The worse/cruel service I have ever received in my entire life.

Bad, bad, bad experience ever. My claim was handed to Momentum November 2021 till today I am waiting for my payout. Each time I call I get a different story. To top it myself and my wife went to their offices at Marks Park but we were refused to go in, they only spoke to us through their phone at the reception while we expected to have a face to face discussion so that we can understand why they have been holding the funds for this long. They didn’t even care to see us so it was just a waste on fuel and time.

Through the reception line we reminded them to atleast send mr the letter i have been waiting for as proof that I have funds for my kids school so that they don’t take them out of school, waited for 3 months to get the letter and when it came it was showing half of the funds I expect so I can’t even use that letter. The guy who apparently is the one handling my claim (Tebogo Thusi) always says he is sending the correct letter in 30 min, or he is speaking to the bosses and has never happened. I guess they are waiting for my houses to be repossessed and my kids go be taken out of school first.

My wife had a claim with Alexandra Forbes which was processed within two weeks.

Don’t reply with the famous line; we will investigate da da da da. You are *********** and so unprofessional. I also want to know why a false amount was given on my statement. I need my full money paid out before the end of next week with interest you generated while holding it from November 2021, 8 months is a very long time for you to make more excuses.