The service lacks Momentum- Disgusting!

I am traumatized with the incompetence that my life policy is being dealt with. If the service is so pathetic now, I am really afraid to know what my beneficiaries will have to endure at claim stage.

I have been trying to complete an alteration on my policy since August this year. I firstly could not get a quotation done correctly. After much back and forth I finally received the quote I was requesting.

I accepted the quote and sent it back to myriad to start the alteration process, the uneducated people working there could not simply comprehend that I was trying to do an alteration but kept on sending me the endor*****t of my previous alteration. Disappointment and shocked as I was, I still needed to get my alteration done. I kept sending them emails to have a look at the quote that I have sent - It was exhausting.

Myriad has no communication s****s which is critical for a call centre, underwriting and the contact centre act like they work on two different planets - No one in the contact centre could confirm what underwriting was requesting for insurable interest and then further requirements where set whereby no one communicated these requirements.

It took weeks for underwriting and myriad to get on to the same page and then another week for the alteration to be at quality. During this time i had to send serveral emails to enquire about the status of my alteration. Only to find out today when I eventually called the contact centre that they need a copy the full quote (which they had sent to me) as it is a "process requirement". I still have not received this requirement in writing.

Spoke to the calls team manager only for her just apologize and confirm that she will get an call centre agent to call me back. That was the point I had given up. There is no way I have the patience to deal with ignorance.

To top it off- My quoted premium is less than the premium they have updated my policy with, in-spite of a multiply discount that should be app**** to decrease the quoted premium. The manager could not even respond to this? Guess they dont know the product??

I can no longer deal with these people have a dont care attitude,no sense of service delivery, no client centricity, no common sense, have no product knowledge, and have flawed processes.

Currently looking for alternative products as Momentum cannot be trusted, does not deserve any business and have the most useless people who only know how to send standard responses and cannot think beyond a template.

Its really sad.