The service from escalated service specialists

Let's start with:<br> <br> \You are correct it was negligence on our side.<br> For your financial wellness<br> Thuli Tshabalala<br> Escalated Service Specialist<br> Retail Insurance\"<br> <br> Twice Momentum Multiply added substantial amounts to my inv to cover them for what they \"forgot to inv\". They did not tell me about this and twice the d/o bounced. Twice I manually paid the amounts and the bounce cost and once a reinstatement fee (ie almost R 600 in extra fees). This despite Multiply on 29 Feb apparently cancelled my gym membership for no ****ing reason. What is wrong,cant you employ competent people. When I called today I had to key in my ID then hold 15 minutes (again) and then when I questioned why I had to orally give my ID when I already key-ed it in your operator put the phone down in my ear. Time to move my medical aid, policies and insurance to someone who actually gives a slight **** about their clients."