The nightmare of trying to get hold of Elsie Notes

I am claiming my late partners provident fund from Momentum and all docs were handed in on July already.

Our contact person has been Elsie Notes, whom we have called on ********** 432 and emailed on ********** to which she does not respond, we have been trying to reach her over the past month. All I need is an update as the beneficiary and this is very frustrating because even her supervisor, Daphne whom we called on ********** 415 is also unavailable.

This is highly frustrating as it seems like no one is willing to help us in any way after 4 months of following through with all the instructions as per request.