The most horrible Retirement Administrators

I fail to understand that how can momentum have such subpar standard of service and yet all financial institutions are expected provide the highest quality of service to their customer. Never in my life I ever thought I will stumble across such a ****py Retirement administrators who careless about their customers. To top it of, their impatient call centre agent are so unfriendly and try by all means to make you feel small simply because they don't want to answer more questions. I have written to them twice complaining about my disatisfaction about the service I am getting from the fund, no one has called me to address my concerns. I have been calling the every second two days to follow up on my claim, all I get told is that money will be paid, they are waiting for Tax directive yet SARS has not recieved any directive request from them since 2016. What a horrible service. Firstly I was told that my claim was going to be process within 14 days after they have received my claim, 14 days has gone beyond. No updates no nothing, each time I have to pick up the phone and call them and spent time holding on the call to be answered, only to get cut off sometimes I have call two three times before can get through. Only to told about tax directive that has been app**** for forever.