The longest wait for the most simple request.....

I am beyond annoyed and fed up. I’ve been waiting for over a week for Momentum to respond to my inquiries about SARS-related information, and despite sending repeated emails every two days, I’ve heard absolutely nothing.

I’m not in South Africa and cannot call, and to make things worse, their WhatsApp chat tells me I’m not “eligible” to use that function. This is utterly ridiculous and unacceptable. How is someone supposed to communicate with a company that clearly has no interest in communicating back?