LT
Lorraine Trublet-De-Nermont
1 reviews | Active since Feb 2019
26 Sept 2022, 10:13
The consultant I spoke to failed to inform me that my first debit order would be a once off payment of R1115 at the beginning of Sept and not the R800 odd rand (apologies I forgot the exact amount)
The consultant I spoke to failed to inform me that my first debit order would be a once off payment of R1115 at the beginning of Sept and not the R800 odd rand (apologies I forgot the exact amount). I was also not informed that it would be deducted on the 1st of October and not September which is the reason why it was returned. This problem has however now been resolved and moved up one month. Therefore consultants should inform future clients and not leave them in the dark because it causes extra bank fees that I can ill afford as a SASSA pensioner. Other than that I was completely satisfied with the prompt and professional service provided.
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Replies (1)Momentum (SA)'s replyOfficial
26 Sept 2022, 10:37Dear. Ms. Trublet-De-Nermont
Thank you very much for the feedback that you provided, especially on processes that we can improve on to provide a better service in the future.
I am very happy that you are happy with the general service that you received.
Kind regards,
ND.
Momentum (SA)'s reply26 Sept 2022, 10:37
Official
Dear. Ms. Trublet-De-Nermont
Thank you very much for the feedback that you provided, especially on processes that we can improve on to provide a better service in the future.
I am very happy that you are happy with the general service that you received.
Kind regards,
ND.
