1 reviews | Active since May 2016
THANK YOU FOR YOUR MONEY
<p>I requested our broker to please assist me with my Momentum policy (Life Insurance and Dreaded Disease) as I had stop smoking in September 2015. This was in April 2016.</p> <p>A nurse was assigned to do a blood test on 25 April 2015.</p> <p>Since then I have had form after form after form to complete with Momentum.</p> <p>ALL THAT WAS NECESSARY WAS FOR YOU TO PERFORM A BLOOD TEST TO CONFIRM THAT I HAD STOPPED SMOKING.</p> <p>Nothing else changed. NOTHING.</p> <p>I am fed up with the one form after another. When one form is completed another six forms are thrown my way to complete. I work for a living, I don't have the time or the patience at this point in time to complete one useless form after another.</p> <p>Once again, all you had to do was a blood test, NOTHING ELSE.</p> <p>Is Momentum doing this on purpose? Is it because now that I have stopped smoking I will be paying less?</p> <p>All that I have had to go through makes me dread the day that I might need to claim for an illness (which I paid for, ie my money), or what my family will have to go through they day I die for the life insurance purposes (which I paid for, ie my money).</p> <p>Please be assured that if there was any way in which I did not loose all the money that I had already paid over the years, all my policies with Momentum would have been cancelled in a second ... but then again, that is how you get away with what you are doing right now.</p> <p>I will complete no more forms for Momentum.</p> <p>If my policy is not adjusted accordingly by the end of this week, I will be lodging a formal complaint with the the Ombudsman for Short Term Insurance, as at this point in time it feels like Momentum is playing for time to ensure that I pay more instead of less.</p>
Thank you for bringing your concerns to our attention.
We have referred your complaint to the relevant department to assist you further regarding the concerns you have raised.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
We have referred your complaint to the relevant department to assist you further regarding the concerns you have raised.
Kind Regards
Qhakazile
Customer Relations Team
Dear Ms Brits,
I have sent you a personal email. The blood test performed pertained to the changes you requested to the risk benefits on your policy, and not to the change of your smoker status. The underwriters set the relevant requirements for certain medical questionnaires to be completed based on health conditions you disclosed on the Alteration application form submitted to Momentum to increase your death cover and add a Critical Illness benefit. In the event that you do not want to proceed with the Alteration and want to keep your existing benefits unchanged, you will need to advise us accordingly so that we can NTU the alteration and only amend you smoker status.
If however you DO still want to go ahead with the changes to your risk benefits, we will require you to submit the outstanding medical questionnaires.
Kind regards,
Nicolette D'Arch
Dear Ms Brits,
I have sent you a personal email. The blood test performed pertained to the changes you requested to the risk benefits on your policy, and not to the change of your smoker status. The underwriters set the relevant requirements for certain medical questionnaires to be completed based on health conditions you disclosed on the Alteration application form submitted to Momentum to increase your death cover and add a Critical Illness benefit. In the event that you do not want to proceed with the Alteration and want to keep your existing benefits unchanged, you will need to advise us accordingly so that we can NTU the alteration and only amend you smoker status.
If however you DO still want to go ahead with the changes to your risk benefits, we will require you to submit the outstanding medical questionnaires.
Kind regards,
Nicolette D'Arch
Dear Ms Brits,
Please be advised that your smoker status has been amended to non-smoker. I have sent you a persnal email with the relevant details on the reduction to your premium.
I hope that this matter has been successfully resolved.
Kind regards,
Nicolette D'Arch.
Dear Ms Brits,
Please be advised that your smoker status has been amended to non-smoker. I have sent you a persnal email with the relevant details on the reduction to your premium.
I hope that this matter has been successfully resolved.
Kind regards,
Nicolette D'Arch.
