Terrible turn around times and customer service

<p>From November 2016 I have been calling and emailing this company with regards to my life policy. Firstly, you can't even get resolve because you are sent from pillar to post amongst their different agents - even though having requested to deal with one person. Secondly, the agent Mziwakhe Makuni in particular last called me 24 January telling me he had made a blunder with my matter, I then asked him to rectify this and let me know the outcome with the third party and my policy. Till date he hasn't called or emailed me back, when I email the centre and ask for him to call or his direct contact I have 4 different people responding not even addressing the content of the email. I am unhappy to say the least and will be moving my business elsewhere - if I can actually get this oke to get back to me, or find him!!!! I have even asked for matter to be handled by a senior, but I will assume there might not be senior consultants as no one bothered to get back to me. </p>