Terrible service: unable to get in contact with anyone.

I have called *** 5 times and each time I get nowhere. I stay on the line for about 10min each call and then have to hang up and get on with my work. I try WhatsApp line and get: "Sorry. We encountered an error while processing your request. Please try again later or phone our call centre on +***. Call centre hours 08:30 - 16:30, Mon - Fri." I tried using the live chat it threw some error message and finally I tried the option which says send us a message and that error was: "Sorry, we were unable to process that option right now" In summary there is no way to get in contact with this company. What if it is an emergency and we cant reach anyone, this is beyond terrible service. How hard can it be to staff a live chat or whatsapp chat?