Terrible Service to change life insurance details

I have been trying to change my life insurance policy for a month now. After cancelling the seeded account with FNB I have called over a week later only to find out they are still not going to change anything as there is still issues with FNB which they don't communicate with a person. I can't change it or cancel it so I have to keep paying for something that if something happens to me, my ex-wife will receive all my life insurance. Now all the managers keep you on hold and don't answer any calls to avoid you. Terrible service and it is disgusting what you do to your customers. It is called communication momentum, and try doing things a bit quicker. I will now cancel my entire policy because of this terrible service. No wonder why you have a 1.46 rating. I would be disgusted if this was my company