Terrible service - the worst!

I am writing this as a a last resort, as i have been calling and emailing Momentum Customer Care for 5 months trying to follow up on my savings investment debit order.

Not one person at Momentum is able to assist me. Not one, in the entire organization. I am beside myself with frustration. I have been transferred from pillar to post and spoken to more than 10 people, all of who can not assist me.

my financial advisor is from an outsourced company which i am told is no longer contracted to Momentum and it seems i am the one client who has been forgotten. i no longer have a financial advisory since no one in the entire organization knows how to help me!!!!!

not 1 person. what a nightmare!!!!

at this point would like to cancel, since no one can help me. shocking service. the worst!!!