Terrible service- Momentum

I resigned from my job and have provident fund with Momentum. They introduced this new thing online to state whether you want to access or continue leaving the funds.

I app**** using that link that I had no idea what to do with coz the request is so vague, luckily HR was able to assist me.

There is no way to track how far the process is, I cannot call because I have no airtime. I’ve sent so many emails which I was told payment will take 5-7 days, these days have passed. Emails get answered by so many different people but no one is actually being helpful. I have bounced debit orders. I was told this morning via email that I must wait another 5-7 days, without an explanation.

There is no sense of urgency with Momentum. The service is absolutely terrible. It is so hard breaking that we make our contributions but when we have to get payed out, they just don’t care. There is so much that needs to be done.

More than disappointed, I am hurt by this service.