Terrible service momentum

When I had my business we had several momentum products. We had close down the business due to the pandemic and when we tried to cancel the various momentum products no one was willing to help us properly. After we cancelled our momentum products you still did their usual direct debits monthly !!! We had to cancel the payments via the bank and only after that Momentum woke up to cancel the various product we had with them! Unfortunately I also have various products on my personal profile and I had the exact same issues when I tried to cancel! On the momentum website I have a requested email address - when ever I contact your useless contact centres via email no one wants to assist as the email you have on record is not the same email I have on my online profile ! I have tried at least 10 times to rectify this but with no luck. I am cancelling my medical aid and multiply with momentum and no one will help me as the email address you have on records is not the same as I have on my online profile … if was still in SA I would drive to your office in Sandton and demand to see someone until you change the email address to my email address. Communicating with you all online is impossible as you can’t change a email address? I have so many emails for all the different people I have dealt with and I’m shocked that this email address is still incorrect!!!

It seems to me that if I didn’t have any money in the account that you so promptly debit someone from Momentum would contact me immediately, the same DOES NOT apply when you want to cancel the correct way!!!

It’s a disgrace how quick momentum is to sign you and take your money, trying to cancel is a nightmare… can someone somewhere please help!!!???