1 reviews | Active since Jul 2014
terrible service from the call centre
<p>i called momentum at 4:45 held on for 10 mins, only to find out the call centre closes at 5pm its nto my fault there are alot of calls waiting, get more call centre staff, they are closck watchers, dont care about thier clients only about your money, today i call the cll centre some answers the phone a keeps quite on the other line, i can hear the person shuffeling on the other side. when you want my money you get it on time, no excuses when i need assistant, i must run around like a head less chicken, please sort your issues out. this is no way to treat your clients</p>
Mr Ramsamy
Our sincere apologies for the frustration you experienced.
A manager will contact you shortly in order to resolve this for you.
Kind regards
EdeB
Mr Ramsamy
Our sincere apologies for the frustration you experienced.
A manager will contact you shortly in order to resolve this for you.
Kind regards
EdeB
I refer to our telephone conversation and would like to thank you for bringing this to our attention. I confirm that there seems to be an error with the specific call centre number . I have reported this and it should be rectified shortly.
Also please accept my most sincere apologies for the inconvenience incurred and also for the fact you did not receive the service that you deserve.
One of our staff will give you an update on your claim.
Kind Regards
Sue
I refer to our telephone conversation and would like to thank you for bringing this to our attention. I confirm that there seems to be an error with the specific call centre number . I have reported this and it should be rectified shortly.
Also please accept my most sincere apologies for the inconvenience incurred and also for the fact you did not receive the service that you deserve.
One of our staff will give you an update on your claim.
Kind Regards
Sue