Terrible service from Momentum Insure!

I have been trying since last year to get Momentum Insure to pay out two policies of mine. Emails have been going up and down and the matter simply does not get resolved. I completed forms, submitted them and then I hear I need to complete more forms. Nobody sends me the forms! Its like working with a goverment department! I phoned to speak to a consultant just to find out she is not available on Teams (her name is Lulwe - she was probably napping or gardening or out shopping!). I then spoke to another person and the call simply ended! I get these automated email replies and nothing else! What is going on at Momentum? Can somebody please contact me!?!