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leeoost L
1 reviews | Active since May 2016
24 Mar 2021, 08:36
Terrible service from Momentum and broker
On the 9th of February, I submitted my Withdrawal form to my previous employer. The employer actioned the Withdrawal on the 22nd of Feb via the web portal. I received no notification/email/sms/phone call/smoke signal from Momentum or ex employer that I needed to do anything from my side.
After numerous follow ups with the broker, I eventually called Momentum myself, and then only was I advised that I need to initiate the withdrawal. This was on the 12th of March. So from the 22nd till the 12th of March, nothing was done, and has been delayed. It's affecting me personally, and all I'm told is "sorry" This is so unprofessional and unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
24 Mar 2021, 08:41Dear Ms. Venter,
Thank you very much for the feedback that you have provided to us. A manager from our Employee Benefits department will contact you shortly.
Kind regards,
Nicolette.
Kind regards,
Nicolette.
Momentum (SA)'s reply24 Mar 2021, 08:41
Official
Dear Ms. Venter,
Thank you very much for the feedback that you have provided to us. A manager from our Employee Benefits department will contact you shortly.
Kind regards,
Nicolette.
Kind regards,
Nicolette.
lL
leeoost L's updateReviewer Update
24 Mar 2021, 14:50Still no call or email
lL
leeoost L's update24 Mar 2021, 14:50
Reviewer Update
Still no call or email
Momentum (SA)'s replyOfficial
24 Mar 2021, 15:04Dear Ms. Venter,
Our Escalations specialist in the Employee Benefits department advised me that she is experiencing a problem with her system today - she is aware of your Hellopeter posting, and confirmed that as soon as her system is up and running, she will contact you.
Please accept my apology for inconvenience.
Kind regards,
Nicolette.
Our Escalations specialist in the Employee Benefits department advised me that she is experiencing a problem with her system today - she is aware of your Hellopeter posting, and confirmed that as soon as her system is up and running, she will contact you.
Please accept my apology for inconvenience.
Kind regards,
Nicolette.
Momentum (SA)'s reply24 Mar 2021, 15:04
Official
Dear Ms. Venter,
Our Escalations specialist in the Employee Benefits department advised me that she is experiencing a problem with her system today - she is aware of your Hellopeter posting, and confirmed that as soon as her system is up and running, she will contact you.
Please accept my apology for inconvenience.
Kind regards,
Nicolette.
Our Escalations specialist in the Employee Benefits department advised me that she is experiencing a problem with her system today - she is aware of your Hellopeter posting, and confirmed that as soon as her system is up and running, she will contact you.
Please accept my apology for inconvenience.
Kind regards,
Nicolette.
Momentum (SA)'s replyOfficial
25 Mar 2021, 09:55Dear Ms. Venter,
We understand your frustration and apologise for the fact that you were not advised on how the claim process initiated by your employer works.
We understand your frustration and apologise for the fact that you were not advised on how the claim process initiated by your employer works.
The claim was submitted via a Smart Exit process by your employer this means that Momentum is not involved with this on a manual basis. This will only revert to us after a period of time if the process is not followed by the member which is what happened in this instance.
The claim is now being processed.
Regards,
Sue.
Regards,
Sue.
Momentum (SA)'s reply25 Mar 2021, 09:55
Official
Dear Ms. Venter,
We understand your frustration and apologise for the fact that you were not advised on how the claim process initiated by your employer works.
We understand your frustration and apologise for the fact that you were not advised on how the claim process initiated by your employer works.
The claim was submitted via a Smart Exit process by your employer this means that Momentum is not involved with this on a manual basis. This will only revert to us after a period of time if the process is not followed by the member which is what happened in this instance.
The claim is now being processed.
Regards,
Sue.
Regards,
Sue.
lL
leeoost L's updateReviewer Update
25 Mar 2021, 16:23Thank you so much for sorting this out and clarification on the issue.
lL
leeoost L's update25 Mar 2021, 16:23
Reviewer Update
Thank you so much for sorting this out and clarification on the issue.