VM
VICTORIA M
1 reviews | Active since Sept 2012
02 Jun 2024, 17:19
Terrible service
I submitted my pension withdrawal on the 23rd of April. I have not received any communication on the progress of my withdrawal. I followed but not response, I submitted a complaint also no response. I have only received the automated response and nothing else the ref is ***
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
03 Jun 2024, 08:01Victoria
The matter has been referred to the relevant fund managers for assistance.
Kind regards
EdB
The matter has been referred to the relevant fund managers for assistance.
Kind regards
EdB
Momentum (SA)'s reply03 Jun 2024, 08:01
Official
Victoria
The matter has been referred to the relevant fund managers for assistance.
Kind regards
EdB
The matter has been referred to the relevant fund managers for assistance.
Kind regards
EdB
VM
VICTORIA M's updateReviewer Update
03 Jun 2024, 08:49This is what I'm referring to. This is such an automated response. No acknowledgement of lack of communication, no apology, no actual actions that are to be taken. I have received this exact response and nothing happens. This give NO SLA of when they will respond, why the issue is delayed etc.
VM
VICTORIA M's update03 Jun 2024, 08:49
Reviewer Update
This is what I'm referring to. This is such an automated response. No acknowledgement of lack of communication, no apology, no actual actions that are to be taken. I have received this exact response and nothing happens. This give NO SLA of when they will respond, why the issue is delayed etc.
Momentum (SA)'s replyOfficial
03 Jun 2024, 10:18Victoria
As there are various business units within the company, your HelloPeter complaint is referred to the business unit that relates to the complaint you lodged.
The relevant business area / fund manager of that specific business unit will then contact you - unfortunately your complaint cannot be resolved on a social media platform as we have to adhere to legislation where we also maintain your privacy and policy information.
Hope this assists in providing a clearer perspective.
Kind regards
EdB
As there are various business units within the company, your HelloPeter complaint is referred to the business unit that relates to the complaint you lodged.
The relevant business area / fund manager of that specific business unit will then contact you - unfortunately your complaint cannot be resolved on a social media platform as we have to adhere to legislation where we also maintain your privacy and policy information.
Hope this assists in providing a clearer perspective.
Kind regards
EdB
Momentum (SA)'s reply03 Jun 2024, 10:18
Official
Victoria
As there are various business units within the company, your HelloPeter complaint is referred to the business unit that relates to the complaint you lodged.
The relevant business area / fund manager of that specific business unit will then contact you - unfortunately your complaint cannot be resolved on a social media platform as we have to adhere to legislation where we also maintain your privacy and policy information.
Hope this assists in providing a clearer perspective.
Kind regards
EdB
As there are various business units within the company, your HelloPeter complaint is referred to the business unit that relates to the complaint you lodged.
The relevant business area / fund manager of that specific business unit will then contact you - unfortunately your complaint cannot be resolved on a social media platform as we have to adhere to legislation where we also maintain your privacy and policy information.
Hope this assists in providing a clearer perspective.
Kind regards
EdB
VM
VICTORIA M's updateReviewer Update
06 Jun 2024, 11:16With all of that said I still have not received any form of communication regarding this. No email no attempt to call.
I don't think you are handling your client complaints effeciently, because I shouldn't be coming back to this platform to state what I have been saying.
I don't think you are handling your client complaints effeciently, because I shouldn't be coming back to this platform to state what I have been saying.
VM
VICTORIA M's update06 Jun 2024, 11:16
Reviewer Update
With all of that said I still have not received any form of communication regarding this. No email no attempt to call.
I don't think you are handling your client complaints effeciently, because I shouldn't be coming back to this platform to state what I have been saying.
I don't think you are handling your client complaints effeciently, because I shouldn't be coming back to this platform to state what I have been saying.
Momentum (SA)'s replyOfficial
06 Jun 2024, 11:25Victoria
I have referred the matter to the relevant fund manager for assistance.
The relevant fund manager will communicate with you; unfortunately the HelloPeter-website cannot communicate with you.
We can merely relay the complaint to the correct business area, and they will then undertake further communication with you.
Regards
EdB
I have referred the matter to the relevant fund manager for assistance.
The relevant fund manager will communicate with you; unfortunately the HelloPeter-website cannot communicate with you.
We can merely relay the complaint to the correct business area, and they will then undertake further communication with you.
Regards
EdB
Momentum (SA)'s reply06 Jun 2024, 11:25
Official
Victoria
I have referred the matter to the relevant fund manager for assistance.
The relevant fund manager will communicate with you; unfortunately the HelloPeter-website cannot communicate with you.
We can merely relay the complaint to the correct business area, and they will then undertake further communication with you.
Regards
EdB
I have referred the matter to the relevant fund manager for assistance.
The relevant fund manager will communicate with you; unfortunately the HelloPeter-website cannot communicate with you.
We can merely relay the complaint to the correct business area, and they will then undertake further communication with you.
Regards
EdB
VM
VICTORIA M's updateReviewer Update
06 Jun 2024, 12:44I'm trying to tell you that no one is communicating with me. And you keep saying that they will. I had to resort to Hello Peter because I don't get response via normal processes.
VM
VICTORIA M's update06 Jun 2024, 12:44
Reviewer Update
I'm trying to tell you that no one is communicating with me. And you keep saying that they will. I had to resort to Hello Peter because I don't get response via normal processes.
Momentum (SA)'s replyOfficial
07 Jun 2024, 16:26Noted
Momentum (SA)'s reply07 Jun 2024, 16:26
Official
Noted