NM
Ntema M
1 reviews | Active since Feb 2013
06 Sept 2023, 11:32
Terrible service delivery
Momentum has the worst customer service in the industry. I sent a query over a week ago and got an automated response saying someone will respond within 48 hours. They didn’t. I followed up after 3 days and still nothing. It’s now over a week and I’m still waiting -what awful customer care service and blatant lies about service delivery times
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
06 Sept 2023, 11:37Ntema
As there are various business areas within the company, and it is therefore difficult to trace the contract you are referring to. Can you please provide the policy number or the business area you referred your enquiry to, as this will assist us in helping you.
Kind regards
EdB
As there are various business areas within the company, and it is therefore difficult to trace the contract you are referring to. Can you please provide the policy number or the business area you referred your enquiry to, as this will assist us in helping you.
Kind regards
EdB
Momentum (SA)'s reply06 Sept 2023, 11:37
Official
Ntema
As there are various business areas within the company, and it is therefore difficult to trace the contract you are referring to. Can you please provide the policy number or the business area you referred your enquiry to, as this will assist us in helping you.
Kind regards
EdB
As there are various business areas within the company, and it is therefore difficult to trace the contract you are referring to. Can you please provide the policy number or the business area you referred your enquiry to, as this will assist us in helping you.
Kind regards
EdB
Momentum (SA)'s replyOfficial
06 Sept 2023, 12:58Ntema
Your enquiry has been escalated to the relevant business area for urgent attention.
Kind Regards
EdB
Your enquiry has been escalated to the relevant business area for urgent attention.
Kind Regards
EdB
Momentum (SA)'s reply06 Sept 2023, 12:58
Official
Ntema
Your enquiry has been escalated to the relevant business area for urgent attention.
Kind Regards
EdB
Your enquiry has been escalated to the relevant business area for urgent attention.
Kind Regards
EdB
NM
Ntema M's updateReviewer Update
06 Sept 2023, 13:14Thank you
NM
Ntema M's update06 Sept 2023, 13:14
Reviewer Update
Thank you
NM
Ntema M's updateReviewer Update
11 Sept 2023, 09:50Almost a week later and I'm STILL waiting for someone to contact me. Are you guys interested in actually providing customer service or not? How long is "urgent attention" in your world, 2 weeks, 2 months, 2 years? You are very quick to take money from clients but don't care for maintaining any post service! Completely unacceptable
NM
Ntema M's update11 Sept 2023, 09:50
Reviewer Update
Almost a week later and I'm STILL waiting for someone to contact me. Are you guys interested in actually providing customer service or not? How long is "urgent attention" in your world, 2 weeks, 2 months, 2 years? You are very quick to take money from clients but don't care for maintaining any post service! Completely unacceptable
Momentum (SA)'s replyOfficial
11 Sept 2023, 10:54Dear Ntema
I have escalated your request to the relevant team for assistance.
Kind regards
Mvdm
I have escalated your request to the relevant team for assistance.
Kind regards
Mvdm
Momentum (SA)'s reply11 Sept 2023, 10:54
Official
Dear Ntema
I have escalated your request to the relevant team for assistance.
Kind regards
Mvdm
I have escalated your request to the relevant team for assistance.
Kind regards
Mvdm