1 reviews | Active since Sept 2014
Terrible service, completely ignored
Your collective investments department has continually ignored my requests to be sent a redemption form. Eventually I found the form online and submitted it, and have had no feedback. Throughout the whole process I have not received even one email (besides automated) trying to assist me or acknowledging my request.
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the management team and a representative will be in contact with you shortly.
Kind regards
CK
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the management team and a representative will be in contact with you shortly.
Kind regards
CK
Feedback has been provided per e-mail.
Kind regards
CK
Feedback has been provided per e-mail.
Kind regards
CK