HJvR
Hardus Janse van Rensburg
1 reviews | Active since Nov 2020
26 Jul 2021, 18:50
Terrible Service
So I've been requesting my ROT01 from Momentum since 5 June '21 after they continue asking me the to submit the same info four times but up to date nothing from them. This morning I phoned them after which the lady promised me that she will send it today but needless to say still nothing from them. I will definitely not recommend Momentum to anyone.
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Replies (2)
Momentum (SA)'s replyOfficial
27 Jul 2021, 09:51Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.
From your submission and the telephone conversation you had with our call center representative yesterday it would appear as if SARS e-mailed a request to you for the submission of an outstanding Recognition of Transfer (ROT01). I've sent you an e-mail, requesting some additional information. Kindly respond to my e-mail at your earliest convenience so that I may provide you with assistance in finalising your request as quickly as possible.
My sincere apology for the frustration you experienced in your recent dealings with our contact center.
Kind regards
CK
My sincere apology for the frustration you experienced in your recent dealings with our contact center.
Kind regards
CK
Momentum (SA)'s reply27 Jul 2021, 09:51
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.
From your submission and the telephone conversation you had with our call center representative yesterday it would appear as if SARS e-mailed a request to you for the submission of an outstanding Recognition of Transfer (ROT01). I've sent you an e-mail, requesting some additional information. Kindly respond to my e-mail at your earliest convenience so that I may provide you with assistance in finalising your request as quickly as possible.
My sincere apology for the frustration you experienced in your recent dealings with our contact center.
Kind regards
CK
My sincere apology for the frustration you experienced in your recent dealings with our contact center.
Kind regards
CK
Momentum (SA)'s replyOfficial
30 Jul 2021, 09:18Thank you for the information provided. We subsequently submitted the Recognition of Transfer (ROT01) to SARS and provided you with proof of our submission per e-mail. We trust that this will resolve the query you received from SARS.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply30 Jul 2021, 09:18
Official
Thank you for the information provided. We subsequently submitted the Recognition of Transfer (ROT01) to SARS and provided you with proof of our submission per e-mail. We trust that this will resolve the query you received from SARS.
Kind regards
CK
Kind regards
CK