TERRIBLE SERVICE & BAD CUSTOMER SERVICES

Terrible service and a disappointment, Since I have requested my provident payment in August, no one has contacted me and had the decency to send me a message, I keep phoning with no positive feedback and my tax directive was apparently to be authorized two weeks ago and still NOTHING, when I phone in today and get the same answer, this is UNACCEPTABLE, Customers should not be treated like this, can someone call me on *** and sort out my payment. Wesbank (my previous employer) has been the only one who has called me and advised me that they paid momentum a long time ago, WHY AM I NOT PAID, CAN SOMEONE CALL ME URGENTLY