Terrible service - AGAIN

This is my second complaint in two months. My father passed away recently and I have been tasked with dealing with his claims. Momentum have been the absolute worst. I am now waiting for resolve of another policy, which is taking a ridiculous amount of time yet again. Although my previous complaint was resolved quickly after complaining on this platform, now it is the next. I don't understand why there has to be a bad review in order for any action to take place.

Denret policy number *** - SMITH, GJ