1 reviews | Active since Mar 2018
Terrible service after death of spouce
My husband passed away in November 2017. He was an employee of FNB at the time. I have submitted all documentation to Momentum a very long time ago. It is now 4 months. I cannot get hold of anyone from Momentum with regards to progress. I have sent numerous of emails and contacted the numbers that I was provided and I have still had no feedback whatsoever. I contacted FNB who has been in touch with Momentum but still no feedback. I need some finality on this. I have a family to take care off. Over and above having to deal with the pain of the loss of my husband, this is getting frustrating to deal with Momentum and not get any feedback whatsoever
Thank you for bringing this to our attention and please accept our sincerest condolences for the loss of your husband. The matter will be escalated to management for urgent assistance.
Kind regards
Natasha
Thank you for bringing this to our attention and please accept our sincerest condolences for the loss of your husband. The matter will be escalated to management for urgent assistance.
Kind regards
Natasha
Hi Razeena
Firstly please accept our condolences on the death of your husband.
I also refer to our telephone conversation and confirm that the Trustees appoint an independent person to attend to the investigations re the claim and we have requested that she contact you.
Kind Regards
Sue
Hi Razeena
Firstly please accept our condolences on the death of your husband.
I also refer to our telephone conversation and confirm that the Trustees appoint an independent person to attend to the investigations re the claim and we have requested that she contact you.
Kind Regards
Sue