Terrible service across every platform.

I have app**** for the 2 pot system on the 4th of September and followed all the online processes. I called the *** number several times because there seems to be an issue on my application. I have been told that they are having teething issues but no one seems to be able to resolve the issue. I even sent an email to the address given below but to no avail. ***. I was told that they would contact me in 48 hours , its been 4 days. This is the most unreliable service I have ever experienced. All i want is to have the freedom of having access to my money.