Terrible service

On two separate occasions I have received terrible service from Momentum Corporate pension fund scheme - In January and November.

The team at corporate funds - forget to follow up if they need additional information from you ,In January the administrator (Thato Manemela) who was assisting me forgot (these were his words ) to phone me and request the information - when I phoned to inquire how they claim was going this was the only time that I found out the documents outstanding .

November 2020 ,the mailbox is not managed I had to phone and follow up ,when the claim was eventually processed they told me it was being sent to SARS for tax and confirmed payment date( Tamlyn) ,on the day of payment there's no payment ,I phoned momentum to be informed by (Clarice) it was not sent and they're not sure why it was not sent ,I asked to speak to the consultant who confirmed payment ,and was informed she was on leave ,and the case had not being handed over to another consultant ,the consultant who took my call couldn't understand why I was soo upset as she told me she had now sent the claim to SARS and was taking over the case .

I requested to speak to the manager and apologised for acting like a Karen ,I asked her who the manager was and she told me Carl - naturally he was not available and was in a meeting ,and would call me after 11:30am and obviously he has made the call as yet - 11:30 has come and gone