rR
rvdwesth R
1 reviews | Active since Sept 2016
20 Dec 2021, 08:30
Terrible Service
I would strongly discourage anyone to have dealings with Momentum. I'm trying to cancel a policy, besides the endeavor is been ongoing for the last 4 years, I finally managed to get them to cancel it and pay out the policy. The problem is however that 1st of al they have an online form to complete for the cancellation and payout. Which I did, only to be told no, they don't accept the form in electronic format, It has to be signed by hand. Why put the online option in the first place!! So the 3rd time I sent the form back it was seemingly accepted. In the form there is an accelerator option to have the payout in 24 hours. It is now 7 days later, no payout, no comms from them nothing. Momentum is by a long shot the worst company to deal with.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
20 Dec 2021, 08:50Riaan
Your concerns have been noted.
Please refer to the e-mail I will send to you where I address the various concerns you raised.
Kind regards
Edb
Your concerns have been noted.
Please refer to the e-mail I will send to you where I address the various concerns you raised.
Kind regards
Edb
Momentum (SA)'s reply20 Dec 2021, 08:50
Official
Riaan
Your concerns have been noted.
Please refer to the e-mail I will send to you where I address the various concerns you raised.
Kind regards
Edb
Your concerns have been noted.
Please refer to the e-mail I will send to you where I address the various concerns you raised.
Kind regards
Edb
rR
rvdwesth R's updateReviewer Update
21 Dec 2021, 09:11 Momentum did contact me after this, by 3 different consultants. It only aggravated the situation, which was still not resolved.
My concern here is that all 3 contacts had a different version of what the outcome will be, so no consistency in the replies.
The second concern was that 2 of the 3 consultants shifted blame onto me as the client for not "knowing" what I was supposed to do and how it was supposed to have been done - I did go and look for said instructions on their website to no avail, just to ensure I was not guilty as Momentum claimed I was, BUT a 3rd consultant did mention that they were at fault and they will attempt to correct the problem is a certain amount of time.
So At this point in time I feel like an idiot for not knowing that electronic fillable forms are actually not allowed to be filled out electronically unless secured by a SSL certificate that you need to somehow figure out how to create, Options on the same form are actually not valid whether you tick them or not and finally, if you send documents through and they miss them, it's your fault and you need to just deal with it.
I feel that my original statement remain, Momentum is not a client focused organization, and will never see my business again.
With that I conclude this complaint.
My concern here is that all 3 contacts had a different version of what the outcome will be, so no consistency in the replies.
The second concern was that 2 of the 3 consultants shifted blame onto me as the client for not "knowing" what I was supposed to do and how it was supposed to have been done - I did go and look for said instructions on their website to no avail, just to ensure I was not guilty as Momentum claimed I was, BUT a 3rd consultant did mention that they were at fault and they will attempt to correct the problem is a certain amount of time.
So At this point in time I feel like an idiot for not knowing that electronic fillable forms are actually not allowed to be filled out electronically unless secured by a SSL certificate that you need to somehow figure out how to create, Options on the same form are actually not valid whether you tick them or not and finally, if you send documents through and they miss them, it's your fault and you need to just deal with it.
I feel that my original statement remain, Momentum is not a client focused organization, and will never see my business again.
With that I conclude this complaint.
rR
rvdwesth R's update21 Dec 2021, 09:11
Reviewer Update
Momentum did contact me after this, by 3 different consultants. It only aggravated the situation, which was still not resolved.
My concern here is that all 3 contacts had a different version of what the outcome will be, so no consistency in the replies.
The second concern was that 2 of the 3 consultants shifted blame onto me as the client for not "knowing" what I was supposed to do and how it was supposed to have been done - I did go and look for said instructions on their website to no avail, just to ensure I was not guilty as Momentum claimed I was, BUT a 3rd consultant did mention that they were at fault and they will attempt to correct the problem is a certain amount of time.
So At this point in time I feel like an idiot for not knowing that electronic fillable forms are actually not allowed to be filled out electronically unless secured by a SSL certificate that you need to somehow figure out how to create, Options on the same form are actually not valid whether you tick them or not and finally, if you send documents through and they miss them, it's your fault and you need to just deal with it.
I feel that my original statement remain, Momentum is not a client focused organization, and will never see my business again.
With that I conclude this complaint.
My concern here is that all 3 contacts had a different version of what the outcome will be, so no consistency in the replies.
The second concern was that 2 of the 3 consultants shifted blame onto me as the client for not "knowing" what I was supposed to do and how it was supposed to have been done - I did go and look for said instructions on their website to no avail, just to ensure I was not guilty as Momentum claimed I was, BUT a 3rd consultant did mention that they were at fault and they will attempt to correct the problem is a certain amount of time.
So At this point in time I feel like an idiot for not knowing that electronic fillable forms are actually not allowed to be filled out electronically unless secured by a SSL certificate that you need to somehow figure out how to create, Options on the same form are actually not valid whether you tick them or not and finally, if you send documents through and they miss them, it's your fault and you need to just deal with it.
I feel that my original statement remain, Momentum is not a client focused organization, and will never see my business again.
With that I conclude this complaint.
Momentum (SA)'s replyOfficial
21 Dec 2021, 09:22Riaan
*Your policy is unit-based and therefore the units are being traded as we speak.
*On receipt of your form (where you provided the correct form of signature) the instruction was immediately actioned
*The accelerator option does not apply to the instruction you provided
We are sincerely sorry that you feel this way.
Confirmation of payment will be provided as soon as the trading of your units have been concluded.
Kind regards
EdB
*Your policy is unit-based and therefore the units are being traded as we speak.
*On receipt of your form (where you provided the correct form of signature) the instruction was immediately actioned
*The accelerator option does not apply to the instruction you provided
We are sincerely sorry that you feel this way.
Confirmation of payment will be provided as soon as the trading of your units have been concluded.
Kind regards
EdB
Momentum (SA)'s reply21 Dec 2021, 09:22
Official
Riaan
*Your policy is unit-based and therefore the units are being traded as we speak.
*On receipt of your form (where you provided the correct form of signature) the instruction was immediately actioned
*The accelerator option does not apply to the instruction you provided
We are sincerely sorry that you feel this way.
Confirmation of payment will be provided as soon as the trading of your units have been concluded.
Kind regards
EdB
*Your policy is unit-based and therefore the units are being traded as we speak.
*On receipt of your form (where you provided the correct form of signature) the instruction was immediately actioned
*The accelerator option does not apply to the instruction you provided
We are sincerely sorry that you feel this way.
Confirmation of payment will be provided as soon as the trading of your units have been concluded.
Kind regards
EdB