Terrible Service

I have tried reinstating my policy from the 18th of June as I send emails to momentum with all the reinstatement forms for each beneficiary after I have received a email that they have send it to the underwriters to asses it and they will notify me, I have not heard anything from them, I eventually phoned them to find out what was going on and they told me I have to scan the documents in again but separately as the assessors can't make out what was going on, Not once I have received a email or call to notify me that the documents was incorrect, in the mean time I tried reinstating the policy my father Mr Michael O'Brien passed away on the 05/07/2019 if they had notified me that the documents was incorrect the policy would have been reinstated before that happed and I could have claimed for my fathers funeral which I have paid since 2011, unfortunately I have paid my policy from 2009 and my policy did not once lapsed as I have always paid my premium, I feel I should have claimed for the funeral as Momentum took there time to reinstate my policy from the 18th of June until the 5th of August. But unfortunately they have just removed my father of the policy that they send me today, also with the reinstatement they have changed my mothers funeral waiting period to 9 months if natural death occur, this was an existing policy not a new policy but now they add waiting periods, I will take out a new policy somewhere else Not Happy with Momentum at all