JL
Joey L
1 reviews | Active since Jul 2014
04 Jun 2019, 14:33
Terrible service!!!!!!!!!!!!!!!!!!!!!
I have been trying since 26 April 2019 to get new Altshortquotes - without success. Momentum is quick to deduct premiums but cannot produce 2 quotes........
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
04 Jun 2019, 15:22Dear Mrs Labuschagne,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and I wish to apologize for the inconvenience. We will investigate the matter and arrange for a manager in our Myriad department to contact you shortly.
Kind regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration and I wish to apologize for the inconvenience. We will investigate the matter and arrange for a manager in our Myriad department to contact you shortly.
Kind regards,
N D'Arch
Momentum (SA)'s reply04 Jun 2019, 15:22
Official
Dear Mrs Labuschagne,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and I wish to apologize for the inconvenience. We will investigate the matter and arrange for a manager in our Myriad department to contact you shortly.
Kind regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration and I wish to apologize for the inconvenience. We will investigate the matter and arrange for a manager in our Myriad department to contact you shortly.
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
05 Jun 2019, 10:35Dear Mrs Labuschagne,
Charmaine Swarts from our call centre tried to phone you this morning to discuss the complaint, explain the current status of your policy and get clarity on exactly what alterations you want made in order to draw the quotation.
Ms Swarts confirmed that you were unable to talk to her as you were busy. Ms Swarts advised that she will try and call you again during the course of the day. It is vital that you accept Ms Swarts call and talk to her, as we are unable to address your concerns further until we interact with you telepathically.
Kind regards,
N D'Arch
Charmaine Swarts from our call centre tried to phone you this morning to discuss the complaint, explain the current status of your policy and get clarity on exactly what alterations you want made in order to draw the quotation.
Ms Swarts confirmed that you were unable to talk to her as you were busy. Ms Swarts advised that she will try and call you again during the course of the day. It is vital that you accept Ms Swarts call and talk to her, as we are unable to address your concerns further until we interact with you telepathically.
Kind regards,
N D'Arch
Momentum (SA)'s reply05 Jun 2019, 10:35
Official
Dear Mrs Labuschagne,
Charmaine Swarts from our call centre tried to phone you this morning to discuss the complaint, explain the current status of your policy and get clarity on exactly what alterations you want made in order to draw the quotation.
Ms Swarts confirmed that you were unable to talk to her as you were busy. Ms Swarts advised that she will try and call you again during the course of the day. It is vital that you accept Ms Swarts call and talk to her, as we are unable to address your concerns further until we interact with you telepathically.
Kind regards,
N D'Arch
Charmaine Swarts from our call centre tried to phone you this morning to discuss the complaint, explain the current status of your policy and get clarity on exactly what alterations you want made in order to draw the quotation.
Ms Swarts confirmed that you were unable to talk to her as you were busy. Ms Swarts advised that she will try and call you again during the course of the day. It is vital that you accept Ms Swarts call and talk to her, as we are unable to address your concerns further until we interact with you telepathically.
Kind regards,
N D'Arch
JL
Joey L's updateReviewer Update
05 Jun 2019, 12:58It was not that I did not want to accept the call, I had to attend a meeting, and I requested Charmaine to give me a call at 11:30, which she did. She also did send me the quote.
Charmaine and I will communicate in a week from today.
Charmaine and I will communicate in a week from today.
JL
Joey L's update05 Jun 2019, 12:58
Reviewer Update
It was not that I did not want to accept the call, I had to attend a meeting, and I requested Charmaine to give me a call at 11:30, which she did. She also did send me the quote.
Charmaine and I will communicate in a week from today.
Charmaine and I will communicate in a week from today.