Terrible Service

I had a provident fund with Momentum and am now trying to withdraw the funds. I sent them correspondence on the 6th of June and waited for them to effect the withdrawal which is supposed to take 26 days. I called for feedback on the situation a month later and was informed that the form was incomplete.

We have wasted an entire month because Momentum was never going to let me know they required additional information.

Now I've asked how much longer it is going to take and was advised I would have to wait another 26 days. This is unacceptable. I am appalled by your work ethic and the attitude towards customers.