Terrible service

i have been calling momentum since last year december regarding my pension fund and still i call and theres a story all the time.first they were not getting my forms and when they finaly did i was told id get my funds within 10 working days its now been 12 when i called today i was told they need a tax reference and that my company last made contributions in September last year yet the funds were deducted from me until my last day on the 24th of November how is possible that you cannot contact a client and say theres things missing or even advise that contributions were last made in september...i have now been waiting for 2months and every i call theres just something wrong.i was told that id get m funds within 10 working days and that everything was in order and i expect that.for a company big as momentum this is unacceptable!!!!disgusting service!!!!!!!!!