vV
vaughan V

1 reviews | Active since Nov 2009

15 May 2024, 08:04

Terrible experience

Very disappointed with the way momentum is delaying an estate that according to them takes maximum 15 months to wind up. Which is still open at almost 2 years

They are first to deduct their fees from the estate but they haven't completed the service yet. communicating with the person appointed to the estate is a nightmare, no response for weeks after sending emails. You can also try to escalate the matter to higher management they care even less and refer the mater back down to the clerk delaying the estate in the first place. if you are thinking of making momentum executor of your will think again!!!

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply15 May 2024, 08:17
Official
Vaughan

We are sincerely sorry about the negative experience.

We would really like to assist you and we have urgently escalated the matter to the relevant business unit.

Kind regards

EdB  
vV
vaughan V's update21 May 2024, 09:51
Reviewer Update
One week later, no action on this matter from Momentum after stating it has been "urgently escalated"