SM
SMUNYE M
1 reviews | Active since May 2024
07 Feb 2025, 07:03
Terrible customer service from Momentum Funds at Work
So disappointed by the service from momentum’s Funds at Work department. I submitted a withdrawal request on the 10th of December til to day I have not received my withdrawal mind you the process is said to take 26 working days. I call every second day for the whole month of January, they finally sent me a link to withdraw which contains the same information in submitted on their withdrawal forms and now I have to wait another 26 working days .my sister currently needs money for registration and I promised my parents that I’ll make sure has it
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Replies (2)
Momentum (SA)'s replyOfficial
07 Feb 2025, 08:12Thank you for your posting.
We have referred the matter to the funds at work management team for assistance.
Kind regards
NH
We have referred the matter to the funds at work management team for assistance.
Kind regards
NH
Momentum (SA)'s reply07 Feb 2025, 08:12
Official
Thank you for your posting.
We have referred the matter to the funds at work management team for assistance.
Kind regards
NH
We have referred the matter to the funds at work management team for assistance.
Kind regards
NH
SM
SMUNYE M's updateReviewer Update
20 Feb 2025, 16:11I still have not received my funds and the only time you guys call is when we complain, honestly would never recommand your services to anyone because clearly momentum does not care about customer service. I just someone from head office/ management call to tell that someone from their team made a mistake and duplicated my tax certificate and that it takes 2 Whole days to get a response from the tax practitioner, why am i suffering because of someones incompetence.
SM
SMUNYE M's update20 Feb 2025, 16:11
Reviewer Update
I still have not received my funds and the only time you guys call is when we complain, honestly would never recommand your services to anyone because clearly momentum does not care about customer service. I just someone from head office/ management call to tell that someone from their team made a mistake and duplicated my tax certificate and that it takes 2 Whole days to get a response from the tax practitioner, why am i suffering because of someones incompetence.