Terrible customer service experience!!

<p>Contract:RU ********** 28</p> <p>I sent in the form and documents to do a repurchase. Portia emailed me to say that she required a proof of address in my name. I emailed back to say that all the utility bills are in my husbands name and I sent her a levies invoice for our security complex which is addressed to myself and my husband. I did not hear from Portia again by email and I have sent her 3 emails to ask her if the document us fine. I have also called the call centre twice and both consultants couldn't help me and said that they would get someone to contact me to tell me what's going on but I have still not heard anything. I called the call centre again now for the 3rd time and the intro message says that the contact centre is not available...how can that be at 14h15 on a Tuesday afternoon? This is the worst customer experience ever...I am going to move all my money from Momentum to another insurer after this experience. </p> <p> </p>